As a healer who has been doing my work in the dark, blind in
a sense, today was a big day.
The visit was scheduled, not as a phone visit but as my
first Zoom visit since the pandemic began 150 days ago. Usually, I see about 30
patients in-person a week. During the 5 months of COVID, I have seen about 30
patients in-person total, with the remainder conducted entirely by phone.
For someone who values that sacred space where the exam room
creates a space where all other worries and commitments cease to matter for those
20 minutes, the only commitment being presence, this has been a big change. Put more bluntly – it has been really hard for me. I am sure most of
the patients and providers of the world feel similarly.
That sacred space is now replaced by a phone call with
interruptions and multi-tasking, my kids often seeking daddy’s attention as I
sit in my home office (e.g. living room couch). Not being able to see people in
these visits during COVID further dehumanizes the time together.
I signed on, not believing this was happening, but hoping I
wasn’t about to hear an alarm clock that would wake me from a pleasant dream.
In a touch-less, 6 feet apart, face-covered-with-masks
reality, I was about to get closer to the people I work with as a physician,
the people who teach me about healing.
I hoped this would re-create the sacred space I have been so
missing.
When the visit started, Ms. Armijo (name changed to protect
patient confidentiality) couldn’t get the visual aspect on her tablet to work.
“Geez. I knew this was too good to be true,” I mumbled to
myself. I think it was just life’s way of building the suspense, doing what all
movie directors and novelists do so well. Make ‘em wait for the good stuff.
Then suddenly she was there, smiling at me. And I was able
to smile back. No facemasks to spoil the moment!
I really did not expect the rush of emotions that rushed and
gushed in those next moments.
Here’s a decent recap of them put into words:
Wow!
I can’t believe this! I can see her and she can see me.
When I say, “I am really glad to have the chance to see you for this
visit,” I won’t have to make a silly joke about what “see” means anymore.
I knew I was missing something big these last months, but wow, I didn’t
realize how much the human connection was lost in these phone call visits.
Warmth. Connection. Healing.
Healing of a great chasm created by 5 months of practicing medicine
blindfolded.
Sacred space
Wow!
In that visit, and in the few I have done since then, I take
time to ask the person to show me something about their life that I would never
get to see, never be able to fully appreciate if the visit was done in a
clinic.
Ms. Armijo chose to show me her service dog that has been
such a big part of her healing journey. I licked the screen, an appropriate dog
greeting. In exchange, I share something on my end – the garden, a picture,
etc. Two humans just trying to find real connection in a virtual world.
Appreciate these small moments today, tomorrow and next
week. Those moments where the sacred spaces in your life suddenly return. Maybe
not in quite the same form as they would have pre-pandemic, but good enough to
make your heart skip a beat, for gratitude to grow.
Reminding us all that the sacred spaces are still much
closer to us than we think or see when in the dark. May light similarly shine your way today! May your own light be the illumination.
So touching and true! As someone who just experienced being the patient on the other side of that screen, it was indeed wonderful to interact with my cardiologist. Just having the ability to share expressions was amazing and comforting and it may be the new norm for some time to come.
ReplyDeleteThe smile, the gestures, the sounds of a child in the background not wanting to split the attention from her. Teaching on Zoom may be similar as healing. There is listening, there is questioning, there is humanity. And when the session is over we wave warmly goodbye looking forward to the next time we touch. Bill G
ReplyDeleteWOW!
ReplyDeleteThank you for that intimate inside view.
What a world.
I love this! I believe the zoom interaction is much more intimate and comforting than a phone call. Closer to a real in-person experience. The first (and only) time I had zoom offered to me rather than a phone call I was very grateful, appreciative, happy. I wish more doctors would offer the choice of zoom or call. Thank you Dr. Fleg for all you do and for your true and genuine compassion you show everyone.
ReplyDelete